Support Center

At Nandnigarments, we are as excited as you are to get our beautiful Indian garments from our Delhi workshop to your doorstep. We partner with leading courier services to ensure your order is delivered safely and on time. Please read our shipping policy to understand how we handle shipping.

1 . Order Processing Time

All orders are subject to a processing time before they are shipped. This processing time includes order verification, tailoring (if applicable), quality checks, and packaging.

Standard Products: Orders for ready-to-ship items are typically processed within 1-3 business days.
Customized or Tailored Items: Orders for items that require tailoring or customization (e.g., stitched blouses, made-to-measure kurtas) will require an additional 3-5 business days for processing.
Business days exclude public holidays and Sundays.

Shipping Timelines (Estimates)

Once your order has been processed and shipped, the estimated delivery time is as follows. These are estimates and not guaranteed, as they may be affected by factors beyond our control.

Location Type
Estimated Delivery Time (After Shipment)
Metro Cities (Delhi, Mumbai, etc.) 3-5 Business Days
Tier 2 & Tier 3 Cities 5-7 Business Days
Remote / Jammu & Kashmir 7-10 Business Days

Please Note: Delivery timelines may be extended during peak seasons, sales, or due to unforeseen circumstances like weather conditions, pandemics, or local disruptions.

3. Shipping Charges

We offer competitive shipping rates to ensure you get the best value.

Standard Shipping: A fixed shipping charge of ₹60 will be applied to all orders below ₹599.
Free Shipping: We are pleased to offer FREE SHIPPING on all orders of ₹599 and above.
The shipping charge (if applicable) will be clearly displayed at the checkout page before you make your payment.

4 .How Your Order Is Shipped

We work with reputed courier partners like Blue Dart, Delhivery, Xpressbees, and India Post to ensure reliable and timely delivery. The choice of courier partner is made based on the serviceability of your pin code.

5 .ShippingOrder Trackinga Timelines (Estimates)

As soon as your order is shipped from our warehouse, you will receive an email and an SMS with the following details:

Name of the courier partner.
Airway Bill (AWB) Number / Tracking ID.
A direct link to track your shipment.
You can use this tracking ID to monitor the status of your package on the courier's official website.

6 Address Accuracy

Please ensure you provide a complete and accurate shipping address, including the correct pin code and a valid phone number. Nandnigarments is not liable for any delays or losses resulting from incorrect or incomplete address information provided by the customer.

7. Undeliverable Packages (RTO - Return to Origin)

If a package is returned to our warehouse by the courier because it was undeliverable due to any of the following reasons, we will contact you to reship the order.

Incorrect or incomplete address.
Recipient not available.
Premises closed.
In such cases, the customer will be required to pay the re-shipping charges. If you choose to cancel the order, a refund will be processed for the product(s) cost only, and the original shipping charges (if any) will be deducted.

8 . Lost or Damaged in Transit

While we take utmost care in packaging, in the unfortunate event that your package is lost in transit or arrives damaged, please contact our customer support team within 48 hours of receiving the package.

For Damaged Items: Please provide your Order ID and clear photos/videos of the damaged product and the outer packaging.
For Lost Items: Please provide your Order ID and AWB number.
We will work with the courier partner to resolve the issue and will arrange for a replacement or a full refund at the earliest.

9 .ShiInternational ShippingppingOrder Trackinga Timelines (Estimates)

Currently, Nandnigarments ships only within India. We are working on making our beautiful collection available to our international customers soon. Please check back for updates.

10. Contact Us

If you have any questions about our Shipping & Delivery Policy, please feel free to reach out to our dedicated support team.

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Nandnigarments

Email: [sanchauhan5464@gmail.com.] [support@nandnigarments.com]
Phone: [9999415464]

Nandni Garments
Our mission has always been to bring stylish, comfortable, and affordable fashion to you. Quality and trust are our identity.

Contact Info:

sanchauhan5464@gmail.com

📞 9999415464

H.N. 118 F/F Old No A-26, KH NO. 11, Gali no 2, Nand Ram Mohalla Ghonda, Delhi, North East Delhi, Delhi, 110053

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